Refund policy

Non-customized Products: 30-Day Returns

For non-customized products, you may contact us within 30 days of delivery to request a return. Items should be unused and in their original condition when a physical return is required. Please retain the original packaging where applicable.

Change of Mind and Other Non-quality Returns

For returns due to change of mind or other non-quality reasons, return shipping costs are the responsibility of the customer. This includes personal preference, no longer wanting an item, or ordering the wrong non-customized item.

Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, incorrect, or has another confirmed issue, please contact us with clear photos or videos. Depending on the situation, we may offer a replacement, partial refund, full refund, or another appropriate solution. This includes wrong variants sent, missing items, and confirmed manufacturing problems.

Customized or Personalized Products

Customized or personalized products are not eligible for return once they have been made, because they are created specifically for the customer and cannot be resold. Change of mind, personal preference, no longer wanting the item, and incorrect customer-provided customization details do not qualify for ordinary returns after production.

Problems with Customized Products

If a customized or personalized item arrives damaged, defective, or was produced incorrectly due to our error, please contact us with clear photos or videos. Depending on the circumstances, we may provide a replacement or another appropriate solution. Please also contact us if we sent the wrong item or there is another confirmed manufacturing issue.

Review Your Personalization Details

Customers are responsible for reviewing personalization details before placing an order. If the item is produced correctly according to the information submitted by the customer, errors in customer-provided customization details are not considered manufacturing defects.

How to Contact Us

Please contact us before sending any return. We will provide the appropriate return instructions. Email service@carmoj.com with your order details. Do not send a return to an address displayed on our website without first receiving our return instructions.

Approved Refunds

Approved refunds will be returned to the original payment method. Refund processing times may vary depending on the payment provider.