FAQ

Answers to common questions about shopping with CARMOJ. Read our Shipping Policy and Refund Policy for full details.

How do I make payment?

You can place orders on our website using major credit cards, debit cards, or PayPal. Currently, we do not accept checks or money orders. CARMOJ is not responsible for any bank fees incurred if charges accepted by Visa, Mastercard, Discover, or AMEX cause customers to exceed their available credit limit or available debit funds. All orders are subject to acceptance.

Will I have to pay additional taxes or customs fees?

Taxes and duties are included in the price. No additional import fees are charged upon delivery.

Is shipping free?

We offer free tracked shipping on every order, to all countries and regions, with no minimum purchase.

How long does delivery take?

In-stock items are usually dispatched within 1 business day. Customized items need about 5 business days for production before dispatch. After dispatch, standard shipping typically takes 7–11 business days. Estimated total time is about 8–12 business days for in-stock items and 12–16 business days for customized items. Weekends are excluded; public holidays, customs and carrier delays may extend these estimates.

When will my order be processed and tracked?

In-stock items are usually dispatched within 1 business day. Customized items usually require approximately 5 business days for production before dispatch. Tracking information will be provided once your order has shipped. Visit our Track Your Order page to check your shipment.

Can I return my order?

30-day returns · No need to send it back. Contact service@carmoj.com within 30 days of delivery for a refund or replacement. Please read our Refund Policy for the full terms.

Who pays return shipping?

Normally, you do not need to send the item back. We may ask you to return an item in some cases, for example when we need to inspect a recurring issue. If we do, we will provide a prepaid return label. Requests that appear fraudulent or abusive may be declined. See our Refund Policy for full details.

What if my order arrives damaged, defective or incorrect?

Contact service@carmoj.com within 30 days of delivery with your order number and clear photos or videos of the issue so we can help with a refund or replacement.

Can customized products be returned?

30-day returns · No need to send it back. Contact service@carmoj.com within 30 days of delivery for a refund or replacement. See our Refund Policy.

What if there is a problem with my customized product?

You can request a refund or replacement within 30 days of delivery. Contact service@carmoj.com with your order number and clear photos or videos if your customized item arrives damaged, defective or incorrectly produced.

What if I entered the wrong personalization details?

Customers are responsible for reviewing personalization details before placing an order. If the item is produced correctly according to the information submitted by the customer, errors in customer-provided customization details are not considered manufacturing defects.

How do I request a return or receive an approved refund?

Email service@carmoj.com within 30 days of delivery with your order number, the item concerned and whether you would like a refund or replacement. There is normally no need to return the item. Approved refunds are normally submitted to the original payment method on the day they are approved. The time for funds to appear depends on the payment gateway, card issuer or bank and may take up to 30 days in some cases.

Still need help?

Email service@carmoj.com or visit our Contact page. For product setup, compatibility and included items, check the relevant product page.